Shipping Policy

 

T-IHN In His Name ("we" and "us") is the operator of (www.t-ihn.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

 

1. General

 

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, so please allow 2 to 4 weeks for production.

 

 

2. Shipping Costs

 

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

 

This price will be the final price for shipping cost to the customer.

 

 

3. Delivery Terms

 

3.1 Transit Time Domestically

 

In general, domestic shipments are in transit for 2 - 7 days

 

 

3.2 Transit time Internationally

 

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

 

3.3 Dispatch Time

 

Orders are usually dispatched within 5 business days of payment of order

 

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

 

3.4 Change Of Delivery Address

 

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

 

3.5 P.O. Box Shipping

 

T-IHN In His Name will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

 

3.6 Military Address Shipping

 

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

 

4. Cancellations

 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

 

5. Insurance

 

Parcels are insured for loss and damage up to the value as stated by the courier.

 

 

5.1 Process for parcel damaged in-transit

 

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

 

5.2 Process for parcel lost in-transit

 

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

 

6. Customer service

 

For all customer service enquiries, please email us at info@ihntshirts.com